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  • Untold Cases

    Broadening brand conversations on innovation and sustainability


    Neoenergia, one of the leaders in the Brazilian electricity sector, tasked Untold with reinforcing the brand’s pillars through a communications solution that broadened the company’s conversation with its diverse audiences. With a multidisciplinary team of nine professionals located in four Brazilian states, the agency developed an editorial platform for multimedia content. The narrative that Untold_ defined with leaders in the communication area set out guidelines for content creation, allowing a coherent, consistent conversation with the target audiences while increasing rates of access on the company’s news page and broadening its presence in the media.

    Neoenergia’s involvement in all areas of the Brazilian energy sector gives the company a complex spectrum of stakeholders, including investors, 34 million clients in 14 Brazilian states, and the press. Untold_ was the agency chosen to create and structure the brand narrative and its multimedia content, increasing the brand’s exposure and the divulgation of its actions and values, establishing a new parameter in the way the brand liaises with its audiences.

    The definition of the company’s narrative was established jointly between the agency and leaders in the communication area, in harmony with the brand’s pillars. Untold_ structured the multimedia content considering the localization and the multidisciplinary profile of the professionals on the project, following the communication goals, creativity and data analysis. From the start of Untold’s operations, a team of nine professionals, located in Rio de Janeiro, Bahia, Pernambuco and São Paulo, have acted on the creation of a content developed on the basis of its relevance to strategic audiences, with formats defined according to their complexity and scope.


    • Between March and July 2020, 70 pieces of content were produced, including 7 videos, 8 GIFs, 10 cards projects, 12 graphs and 3 cards.
    • All the brand’s narrative pillars were considered in the content, as well as the company’s audiences, including investors, media, suppliers, internal audience, customers, staff, regulatory bodies and environmental bodies.
    • Between March and July 2020, the total of page views of “Press Room” content grew 1,300% in relation to the same period in 2019.
    • The “Communication Room” registers the highest reading times on the company’s page.
    • Broadening of brand conversations on issues involving innovation and sustainability of great relevance to Neoenergia.
    • Publication of multimedia content in leading sector media and national media.